Revision Policy
The allotted number of revisions is based on your selected package and you can demand as much revisions as stated in your package details. We focus on providing the best services to our customers and will continue revising until your needs are met. You are not liable to pay additional price if the design concepts are not changed. You will have your revised logo design in 48 hours. While all website design revisions will be delivered in 24 hours and all web development revisions will be delivered between 24 to 48 hours (depending on the revision complexity). Illustrative logos (logos with illustration element or illustrated design) will have a revision turnaround time of 48 hours.
New Order Turnaround Time
Turnaround time refers to the time in which your design concepts are furnished to your account area against your package purchase. For all logo new orders, the turnaround time is from 24 hours to maximum 48 hours. However, for packages with four or more logo concepts, the turnaround time is at least 48 hours after order confirmation and complete brief submission. Moreover, in the case of new website design (home/index, including revamp designs), the minimum turnaround time is 48 hours after order confirmation and complete brief submission. Please also note that the turnaround time, as pertains to website development (static website having 5 to 7 webpages) is between three to five business days. For all orders placed on Friday or Saturday, the delivery time starts from Monday. If you have chosen an illustrative logo (logos with illustration element or illustrated design), the first concept will be provided from 48 to 72 hours of order confirmation.
Refund Policy
The www.digitalmaestros.org refund policy will be void if;
- You have chosen an All in one package.
- The primary design concept has been approved.
- You have demanded revisions.
- The cancellation has been made due to reasons non-related to the company.
- The company has not been contacted for more than 2 weeks of project.
- Company’s policies, or policy, have been violated.
- Other company or designer has been approached for the same project.
- The creative brief is lacking in required information.
- A complete design change has been demanded.
- The claim has crossed the given ‘request for refund’ time span.
- The business is closing or changing name or business.
- Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not pertain to the service will not be subject to refund under any circumstances.
- If a client subscribes for a service bundle and happens to be dissatisfied with a particular service, refund will only be applicable on that particular service and ‘not’ the entire bundle.
- No refund can be claimed/processed once after the final files have been delivered to you following your request.
- Refund and revision explicitly does not apply on items offered free.
- The client will not be entitled to any refund for logo after 30 days, and for website after 90 days, from the date of purchase.
- Services including but not limited to Social Media, SEO, Domain Registration and Web Hosting are not entitled to refund under any circumstances.
- In case of websites, refunds will not be entertained once the client has approved the design and the website is sent for development.
Note: Digital Maestros holds all rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of Digital Maestros. The company will be the rightful owner of the designs.
Claim Your Refund
To have your refund, follow the following steps: You can claim your refund by:
- Dialing our Toll-Free Number.
- Live Chat.
- Sending us an Email.
As soon as we receive your refund request, we will respond to it at our earliest, once the required analysis is completed we will initiate the process. After you have received your refund, you will not have any rights to any designs submitted by Digital Maestros, the information will be submitted to the Copyright Acquisition of the Government Copyright Agencies to maintain legality.
Quality Assurance Policy
We do our best to meet your requirements and our designers do their best to fulfill your expectations. We believe in providing best designs and each of our designs is well researched and well crafted. 100% SATISFACTION GUARANTEE Our unlimited revisions policy is to make sure that you are 100% satisfied. We aim at exceeding your expectations and strive to accomplish it. We do not stop our revisions until you are completely satisfied with your design (number of revisions will be according to your package).
Delivery Policy
The complete order will be sent to the mentioned account on the date stated on Order Confirmation as well as a confirmation email will also be sent. The turnaround time will be according to the package, the minimum time required is 2 business days. In case of urgent order, contact our customer support team.
Record Maintenance
Digital Maestros keeps the records of finalized designs up to three months after project delivery so that in case of any misplaced order, you will be provided the exact file.
Payment Delay Policy
We understand that sometimes unforeseen circumstances may cause a delay in the payment of the instalment due for your project. However, in order to ensure timely delivery of our services, we have established the following payment delay policy:
- Payment of 20% of the project cost will be required if the client misses the deadline for the instalment payment. This amount will be due within 14 days of the missed deadline.
- If the client has been out of touch for a month or more, a payment of 30% of the project cost will be required to resume work on the project. This amount will be due within 30 days of our attempt to contact the client and the client’s agreement to continue the project.
- If the client fails to make the required payment within the specified timeframe, we reserve the right to suspend work on the project until the payment is received.
- In the event that the client fails to make any payment within 30 days of the missed deadline or out of touch period, we reserve the right to terminate the project and take legal action to recover any outstanding amounts owed.
We understand that delays can be caused by various factors, and we are willing to work with our clients to find a mutually acceptable solution. However, we also need to ensure that we receive timely payments to cover our costs and provide quality services.
Customer Support
Our customer support is present 24/7 to answer all of your concerns and queries, our team will answer your concerns anytime and every time.
Communication Policy
www.digitalmaestros.org will not be responsible for any communication done via any other platform than “contact@digitalmaestros.org” or any numbers not provided by us or given on our official website. We are not responsible for any damages caused due to other contact details not provided by us. We take full responsibility of all the information provided through our official domains.